AllComm Connect

In our current age of technology, it is easy to think that phone service apart from cell phones is non-essential. At our fingertips and from anywhere we have email, text messaging, Teams, Zoom, Meet and all the other virtual solutions, social media messaging, and new options appearing almost daily.  On top of that, the major virtual meeting solution providers can manage your phone service too. After all, what can a desk phone do for you besides take up space? Well, I’m glad you asked.

First of all, it’s not just about the device anymore, but we’ll get back to that. The power of the modern phone is in the service. Digital voice communications use Voice over IP, (VoIP) technology to make the needed connections between parties. There are a variety of solutions that provide connectivity for VoIP phones, and that is where the functionality comes in, from simple to elaborate. Most businesses today use some form of Unified Communication platform, which is software that can be run on a server owned by the company or becoming more popular, a hosted cloud service. A hosted service provides enterprise level features and capabilities, without all the hardware and software management headaches.

The Unified Communications as a Service, (UCaaS) solution is a subscription-based service but does not require any on-premises hardware other than the phones themselves. Additionally, the phones are not tied to any particular site, so they can be where the users need them, which is important for today’s remote workers. So, back to the devices. A VoIP phone can be a physical desk phone, an app on your mobile device, or software on your computer, (Softphone). It can support multiple phone numbers and can operate from anywhere as long as it has internet connectivity.

Another important aspect of a UCaaS solution is that the subscription is associated with a user and not the device. A user could have a desk phone, mobile app and computer app (Soft Phone) using each as desired. The true benefit of a UCaaS solution is that it is a business enabler. It lets the user manage their communications in the most effective way for their operation. Each user has access to their own web portal, where they can set up their voicemail and retrieve messages, manage how incoming calls are handled, create their own auto attendants, establish conference calls, and even capture transcriptions with summarization from completed phone calls. The VoIP device app lets users operate on their person cell phone using the company’s phone number. Additionally, UCaaS services can support text messaging.

For the business, a UCaaS solution provides a vast array of management capabilities. A powerful function of the UCaaS is the Automated Attendant capabilities, allowing nearly limitless call routing capabilities based on time, called number, available staff and other criteria. For even greater call management, additional capabilities can provide call-center handling to ensure all calls are processed by the right people in a timely manner. Intuitive dashboards provide visibility to call activity, agent activity, call history, live call transcription, and many other management tools.  Robust reporting capabilities show call history, customer and agent sentiment, and summarize conversations providing topic and tasks discussed in each call. Supervisor dashboards can provide visibility and management to ensure the effectiveness of your customers’ calls.

There are many other ways a UCaaS system can benefit your business. From simple to complex organizations, AllComm provides effective, flexible, and economical solutions to meet their clients’ needs.   www.allcomm.us | 833-ALL-COMM